According to a recent study, 95% of customers who have a satisfying contact center experience will recommend the company to others. Furthermore, customers that have had an issue resolved during the first call are far more likely to do business again with the same company.

This Presentation Transcript is based upon research from CFI Group, experts in the science of customer satisfaction. Explore the top 10 customer satisfaction survey best practices and discover how to use the information you collect to tune performance and, ultimately, better meet key business objectives. 

Read this Presentation Transcript and learn how to:

• Take the guesswork out of survey design with best practices


• Avoid common survey design pitfalls that decrease response rates


• Deploy survey technology that avoids recurring costs and complexity


• Assess survey data in context with other contact center data


• Convert satisfaction into a number that can be measured