Customer Relationship Management (CRM) White Papers, Case Studies and Customer Relationship Management (CRM) Webcasts - UnixReview.com Research Papers and Reports

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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers

by SAP America, Inc.

April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.

(WHITE PAPER)

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience

by SAP America, Inc.

January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points

by SAP America, Inc.

January 01, 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers.

(JOURNAL ARTICLE)

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GuiXT Access Demo: Plant Maintenance - Notifications/Work Orders

by Synactive, Inc.

August 26, 2010 - (Free Research) GuiXT Access enables plant maintenance managers to convert notifications to work orders—FAST. With GuiXT Access you can view notification details, create work orders for existing notifications, view multiple pages of available data, change notification details, and reference work orders. Watch this video for more details.

(VIDEO)

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White Paper: Maximizing your SAP ERP

by Synactive, Inc.

August 26, 2010 - (Free Research) Implementing the SAP ERP business solution is a great step towards achieving a myriad of business success for your organization. However, many SAP customers are beset with challenges such as providing ongoing training and support for users, data integrity issues, and user errors and omissions. Read this brochure to maximize your SAP ERP.

(BROCHURE)

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Real-time Address Validation, Advanced Geocoding, and Location-based Tax Jurisdiction On-Demand Demo

by Pitney Bowes Business Insight

August 16, 2010 - (Free Research) Tax jurisdictions change frequently, and jurisdictions are not aligned with ZIP Codes or the U.S. census data. Maximize your postal discounts, capitalize on more reliable address data, and grow your customer relationships. Try this demonstration to find out how it can provide you with major benefits.

(PRODUCT DEMO)

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Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online

by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.

(VIDEO)

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Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online

by Microsoft

August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.

(VIDEO)

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Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online

by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more.

(VIDEO)

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Social Media Metrics: Listening, Understanding and Predicting the Impacts of Social Media on Your Business

by SAS Institute Inc.

August 18, 2010 - (Free Research) This paper discusses how the conversations taking place on these social networks can build or erode your brand, your reputation, leads, sales and revenue. Outspoken individuals change other people’s opinions about you. Read this white paper to learn how to understand and predict the impact of social media on your business.

(WHITE PAPER)

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Virtual Event: Jazz and Rational Team Concert - Part 2

by IBM

March 23, 2010 - (Free Research) Newly released research from the Ponemon Institute and Ounce Labs, an IBM Company, reveals that while C-level executives feel good data protection efforts support organizational goals such as compliance, reputation, management or customer trust, there is a lack of confidence in the ability to safeguard sensitive information.

(WEBCAST)

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Landing Your Target: 4 Ways to Win More Deals Using Company-Based Sales Triggers

by OneSource Information Services

August 18, 2010 - (Free Research) Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers.

(WEBCAST)

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Making Your Portal and Mashup Decision: Advantage IBM

by IBM

April 14, 2010 - (Free Research) If your organization is considering deploying a new portal or migrating from one solution to another, IBM can help you make an educated and benefits-focused decision. This evaluation guide takes a scenario-based approach to help you navigate the portal decision criteria based on your current business priorities.

(WHITE PAPER)

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CRM and Social Networking: Engaging the Social Customer

by Microsoft

June 09, 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

(WHITE PAPER)

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Sales and Marketing: The New Power Couple

by Microsoft

December 01, 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.

(WHITE PAPER)

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DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools

by DataFlux Corporation

July 29, 2010 - (Free Research) DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market.

(ANALYST REPORT)

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How to Maximize Revenue by Sending Targeted Promotions to Customers

by Infor CRM

October 23, 2009 - (Free Research) This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.

(WHITE PAPER)

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Increase Your Returns Using Event-Based Marketing

by Infor CRM

July 22, 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.

(WHITE PAPER)

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The Enterprise Resource Planning (ERP) Selection Process Survival Guide

by Consona Corporation

August 06, 2010 - (Free Research) This guide provides an overview of the steps for conducting an effective and successful ERP solution evaluation. The process can be challenging because of the level of detail that must be addressed, ensuring that key steps are not overlooked. Read on to learn what your organization needs to do if they want to choose a successful ERP solution.

(EGUIDE)

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Realize the Possibilities of the Data Center of the Future

by CA Technologies.

July 29, 2010 - (Free Research) The assure stage of CA's Data Center of the Future strategy lifecyle aims to manage IT service quality and delivery based on business impact and priority - top-to-bottom and end-to-end. Watch this animated demo to learn more.

(VIDEO)

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Upgrading Siebel CRM with Zero Downtime

by Oracle Corporation

November 02, 2009 - (Free Research) This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges.

(WHITE PAPER)

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Online Commerce: The Game Has Changed – Have Retailers?

by Art Technology Group (ATG)

July 21, 2010 - (Free Research) In the past couple years, online shopping by consumers has increased exponentially. The timeline for mobile shopping adoption has taken a huge turn as well with the overwhelming acceptance of smart phones. Continue reading to explore how the online commerce has changed and learn how the best retailers are changing with it.

(ANALYST REPORT)

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Measuring the Business Impact of Support

by GoToAssist

July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

(WHITE PAPER)

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The Business Value of Whole Call Analytics

by Raytheon BBN Technologies

July 14, 2010 - (Free Research) To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically. The result is new visibility of previously hidden improvement opportunities. Continue reading to learn how your company can reduce costs and improve customer satisfaction with whole call analytics.

(WHITE PAPER)

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Case Study: Aligning Network Security with Business Goals

by CDW Corporation

March 06, 2009 - (Free Research) Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.

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